The UK Passport Agency – technology update programme
The UK Passport Agency commissioned a fully managed IT upgrade programme within its administrative information technology group through service supplier Atos Origin.
Atos Origin training consultants designed a bespoke national end user hands-on training programme and engaged Training Synergy’s specialists to deliver the programme.
The challenges
- IT training specialists required with extensive experience of technology refresh programmes within a public sector domain required of all training delivery staff.
- Trainers must have the skills and experience to monitor and assess the effectiveness of the training.
- UK-wide training audience in England, Scotland, Wales and Northern Ireland.
- Non-standard training hours required by customer facing staff.
The solution
- A team of public sector experienced training consultants with proven skills in technology implementations.
- Consistent training team members throughout the programme.
- Mobile training consultants willing and able to work throughout the UK.
- Flexible approach to the training delivery, allowing training sessions to be conducted during non-core business hours.
The benefits
- Consistent training delivered to all users.
- The flexibility of the training team ensured the training programme was delivered around the critical business hours of some staff.
- Continuous assessment of the training ensured that high quality of delivery was maintained.
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