Kerrier District Council
Kerrier District Council had no current recruitment and new entrant training needs – they chose Synergy to help them because: “Synergy is a well known and competent training provider for all aspects of housing and council tax benefit”.
“REGS is an easy to access, accurate interpretation of the regulations and circulars that has proven invaluable. Without the system it would mean a time consuming effort from managers to interpret and disseminate updates to staff on a regular basis. Staff find the system easy to use and enjoy the quick quizzes that accompany the circulars, an easy way to ensure the policy has been read and understood.
The continual update and categorisation of important commissioner’s decisions has been a source of great help in the preparation of appeal submissions. The contacts at Synergy are constantly helpful, friendly and quickly respond to any difficulties we have encountered. We had no trouble in deciding to purchase the editing function to load our procedure manual, it was so easy and can be updated in just a few minutes, so nice to have it all in one place.”
Chris Jervis
Training and Staff Development Officer
Kerrier District Council
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