St. Helens Council
St Helens Council needed a cost effective, simple and user-friendly way to ensure that all staff kept up to date with Housing and Council Tax Benefit DWP Circulars and Information Bulletins.
The Solution
- Synergy REGS ticks all the boxes for this training need. Circulars and Information Bulletins are translated into easy to understand documents. Not only are we sure that staff have read these, we can also be sure that they have been understood, by monitoring the results from the quizzes. The flexible reporting tool allows us to identify staff who have not undertaken the necessary reading and tests, and to send reminders to line managers.
The Benefit
- “Before we had REGS we used to spend hours interpreting the content of Circulars and Bulletins and circulating these to staff. Even then, we were unsure whether or not the changes had been understood. REGS allows us to distribute the necessary information to the right staff quickly and efficiently. We can also set the system to issue reminders to staff who have not undertaken the reading and tests.”
Jeanne Dentith
Training and Quality Assurance Manager
St Helens Council
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