Retail banking
Training Synergy has a wealth of experience in providing professional training services to the retail banking sector.
This experience has built up over a number of years, and we have a large training pool of individuals not only conversant in bespoke banking systems, but the cultures, environments and processes that are unique to both front and back of counter.
Our professional retail banking team have either had previous experience of working as an employee within a bank or delivering training to banking staff.
These professionals have proven experience in supporting major change programmes with some of the largest retail banks. We work closely with our banking clients to discuss their training requirements and objectives, and develop a training solution that will complement their deployment plans.
This synergy is vital due to the complex idiosyncrasies of the organisations. We are known to be flexible in our approaches and equipped to accelerate our training schedules inline with aggressive project targets.
Our Training Project Managers are more than familiar with the lack of tolerance in changes to project plans where deployments occur out of hours to ensure banks are open as usual the next day.
Our teams possess the soft skills vital to supporting these change programmes, managing the hearts and minds of staff, whilst being acutely aware of not disrupting customer service and branch efficiency.
Our trainers are often taken as employees of the bank due to the knowledge, experience, and sheer professionalism in the manner they conduct themselves whilst either at branches or at Head Offices.
Our teams are conversant in the following banking systems, and have the aptitude to swiftly up skill and apply this unique experience to other systems as required:
- Counter desktop peripheral
- Chip & Pin devices
- Teller Assist Units
- Electronic Document Capture Device
- Automated Teller Machines