Housing practice

This course is aimed at frontline staff, local authority and RSL housing managers, estate managers, anti-social behaviour coordinators and all other persons, regardless of experience, who may be interested in both inter-personal skills and dispute resolution in relation to housing and general environmental issues.

Content:

  • Allocations
  • Arrears – rent arrears, recovering Housing Benefit overpayments, collecting former tenants rent arrears
  • Good practice in rent arrears management
  • Debt counselling – overview
  • Child Protection
  • Dealing with neighbour disputes
  • Empty Homes and Empty Dwelling Management Orders
  • Homelessness – law and practice, people from abroad
  • Housing – children and family, domestic violence, European nationals and workers from abroad, ex-offenders, multiple occupation and HMO licensing, sex offenders, teenage mothers, young people
  • Introductions (new staff or non-housing staff requiring an awareness of housing) – Housing Law, Social Law, Supported and Sheltered Housing, private rented, Housing Management role
  • Mental health and housing practice
  • Obtaining witness statements
  • Performance Management and Housing Advice
  • Tenant participation

Suitable for: 

  • Rent arrears staff, generic housing officers, homelessness officers, and any new staff involved in advice work or with clients who have debt problems.
  • All staff working in settings where they come into direct contact with children or manage staff that do.
  • This course is aimed at frontline staff, local authority and RSL housing managers, estate managers, anti-social behaviour coordinators and all other persons, regardless of experience, who may be interested in both inter-personal skills and dispute resolution in relation to housing and general environmental issues.
  • Practitioners and policy makers in social housing organisations, social services departments, voluntary agencies, youth and employment
    services.
  • Anyone who needs an understanding of the housing problems faced by homeless prisoners and ex offenders.
  • People working in a range of agencies involved in housing provision for sex offenders.
  • Suitable for environmental housing officers, housing staff and others involved in HMO licensing.
  • Staff new to housing who require an understanding of the housing management function. Also, staff from other organisations and departments such as development, social services and probation who require an understanding of housing management.
  • Staff working with occupiers in private rented housing who have little or no experience of the field.
  • Recently appointed staff with little or no experience of social housing. Not suitable for those with experience.
  • Housing officers, hostel workers or anyone who comes into contact with tenants with mental health problems.
  • Housing officers who are required to deal with anti-social behaviour complaints.
  • Housing advisors, homelessness officers, housing choice workers, Citizens Advice Bureau workers, advice agency staff, law centre
    workers