Rent arrears and maximising debt collection
This one-day course is designed to provide delegates with an insight into the principals of debt collection and to improve their performance by using skilful negotiation techniques.
Learning outcome:
The course covers a number of key areas including debt collection principles, the art of assertiveness, how to preserve goodwill, dealing with difficult situations, obtaining specific promises, etc.
The key aims and objectives are:
- To understand the non-payment culture
- To understand the principles of questioning techniques
- To appreciate the need to establish clear objectives
- To learn how to obtain specific commitments
- To understand the rules for dealing with objections
Suitable for:
Staff at all levels that are responsible for making payment arrangements and collecting arrears.