Rent collection and dealing with failure to pay
This course is designed to provide an overview of the rent collection process, methods of collection the procedures for tenants who fail to pay their rent.
Suitable for:
Staff working in collection departments, enforcement staff and customer service staff. Also staff who work in legal departments, and staff involved in debt advice.
Content:
- Describing the rent structures process for annual rent setting
- Collection methods (swipecards, direct debit etc)
- The 50-week year concept
- Reward schemes
- Processes around rent arrears, to include income maximisation
- The concept of escalation policy and practice
- Going to court and the legal remedies available