Repairs and maintenance

This course aims to introduce you to the important role played by Caretakers, Estates Officers and Scheme Staff across a broad spectrum of work. It is a must in addressing personal health and safety, as well as impacting health and safety issues on tenants and other staff.

The course aims to introduce you to the important front line role played by Caretakers and Estate Officers in the management of premises and estates. This ‘hands-on’ practical session covers the more common plumbing, electrical and carpentry trade problems allowing delegates to feel more confident in tackling repair issues quickly, efficiently and economically.

Course outline

  • To examine your role in managing anti-social behaviour and how to work effectively within your organisation’s procedures.
  • To examine some of the issues and good practice relating to dealing with problems of drug misuse.
  • To explain the principles and processes of effective contract management.
  • This course will consider the elements which go to provide an effective repairs reporting service and will provide the skills to effectively deal with requests for repairs
  • To provide you with guidance on how to efficiently and safely inspect void or tenanted properties, including health and safety and integration with other procedures.
  • To provide staff with an understanding of the causes of condensation, damp and mould growth, to implement prevention methods and appreciate relevant legislation.
  • This course is designed to provide housing officers with a greater understanding and appreciation of good health and safety practice on repair and maintenance contracts in regard to Contractor practice and the expectations on all parties on repair, maintenance, refurbishment and modernisation contracts.
  • This course will introduce you to the basic forms of housing construction, including timber frame. It is also intended to act as a stepping stone for progression to property Inspection and repairs reporting courses to enable a more accurate diagnosis of the repair reports tenants make.
  • This course aims to make delegates aware of how to make the most effective use of resources and deliver the best service to customers. It is essential that management is based on an appreciation and application of appropriate criteria to the choice and production of documentation, and the means by which improvements can be made.
  • To look at how you can develop repairs strategies and deliver an effective and responsive service within a culture of continuous improvement.
  • Under the latest Control of Asbestos Regulations and the current proliferation of property legislation existing generally, every property manager with responsibility for Repairs and Maintenance in the UK is required to have a register or record of the presence of asbestos in its buildings.
  • To provide repairs reporting skills training to assist you with your role for taking and ordering appropriate repairs for your leasehold properties, including some shared ownership schemes.
  • To examine the Gas Safety (Installation and Use) Regulations as they relate to your organisation, and develop an understanding of gas safety issues.
  • To examine the IEE Electrical Regulations as they relate to your organisation, and develop an understanding of electrical safety issues.

Suitable for:

  • Caretaking staff and maintenance staff, scheme or estates staff from any type of housing organisation or local authority.
  • Caretakers or estate staff from any type of housing organisation who have to deal with the problems of drug misuse.
  • Non technical staff from any type of housing organisation who carry out inspections to both void and/or tenanted properties.
  • Staff involved in placing and managing contracts.
  • Reception and administration staff, housing officers, wardens and other non-technical staff dealing with repairs and maintenance requests from residents.
  • Local authority and RSL maintenance managers; maintenance officers and inspectors; maintenance administrative staff; housing officers; customer service officers; staff involved in customer relations and repair ordering. This would also be useful for tenant representatives. 
  •  Technical and maintenance officers, contract officers, estate managers, tenant liaison officers and tenant representatives wishing to acquire a greater understanding and appreciation of good health and safety practice on the various types of repairs and maintenance contracts and modernisation and refurbishment contracts.
  • Staff in all types of housing organisations who need a basic knowledge of house construction. This can stand alone or act as an introduction for property inspections and repairs reporting.
  • Staff who have to write specifications and reports and who may come from a mix of senior and intermediate levels of housing management, technical, maintenance and other Inspectorate. It is also suitable for any other individuals who are directly or indirectly involved in the production or utilisation of small work, repair and maintenance documentation, instructions and work orders. It can also be of use for anyone wishing to acquire an understanding of the implications of illdesigned formats and inappropriate text in terms of time, cost and quality.
  • Anyone who is responsible for setting up, delivering, managing and monitoring a quality repairs service.
  • Anyone with a responsibility for the management of residential properties and for the Health and Safety implications resulting. You may be a Maintenance Officer, Asset Manager, Contract and
    Procurement Officer, Property Services Officer, Estate Manager, Tenant Liaison Officer and Tenant Representative, Board/ Elected Member, Interested Housing Officer or Management Administrative
    Staff.
  • Managers and staff responsible for the Repairs Service, including shared ownership, right to buy and right to acquire; leasehold management officers; staff working on the frontline; call centre staff; reception staff; repairs hot line staff.
  • Technical officers, maintenance staff, site or scheme staff and housing officers responsible for ordering or supervising installation, repairs or maintenance works.