Local Authority Systems Training
Local Government relies on the skills and knowledge of its staff base to maintain the quality and efficiency of its customer service. The provision of effective systems training is a vital factor in ensuring that staff possess the skills and confidence to exploit the applications functionality and to achieve exemplary service delivery.
Training Synergy is a leading supplier of dedicated and expert training solutions on specialist applications and database systems for revenues, benefits, housing and social care, and has supported numerous local authorities throughout the United Kingdom.
We deliver a range of tailored training workshops, end user application courses, on-site mentoring and floorwalking activities in support of specialist business systems, including:
- Academy
- Anite
- Civica
- Comino
- Eclipse
- IBS
- Images
- ISSIS
- Northgate (i-world/SX3)
- Orchard
- Pericles
- Phoenix
- Serengeti
- Swift
Our approach ensures that the systems are seen as an aide to increasing business process efficiency, as well as addressing system manipulation techniques and the demands of industry best practice:
- System navigation
- Data quality assurance and control
- Searching, extracting and understanding data
- Account creation
- Administering changes
- Report writing
Our training solutions are as interactive as possible and are built around real work scenarios. Bringing realism into the learning is a vital factor in ensuring a successful outcome, as it helps the users to understand and apply what they have learned and improves retention and transfer of the learning to the workplace.