Fraud awareness
This course is suitable for: all benefit staff, visiting officers, fraud officers, customer services – and any other staff who deal with benefit claims, such as housing officers.
Duration: 1 day
This course is designed to enhance delegates’ knowledge as to what types of fraud may occur, how to recognise the signs, prevention and anti-fraud measures.
Learning outcome
At the end of this course entrants will have an understanding of what fraud is, the different types of fraud, recognise the signs, prevention & anti-fraud measures
Definition of terms
Common types of fraud and indications
- Non residency
- Fictitious tenants and/or landlords
- LTAHAW/undisclosed marriage/fictitious desertion
- Undeclared non-dependants
- Undeclared income/capital
- Ineligible students
- Payment fraud
Documentation
- Identity and National Insurance number
- Forged or counterfeit documents
- Vigilance and original documents
- Verification Framework
Internal fraud
- Types of internal fraud
- IT security
- Whistle-blowing
Procedures
- Anonymous telephone calls
- Referral to investigations team
- Post referral action
- HBMS
- New claim procedure
- Recovery of overpayments