Business Skills
Why is it that the team with the most talent on paper so often underperforms in practice? These courses focus on the knowledge, skills and attitude of delegates, offering not only core business skills but also a grasp of the emotional intelligence required to communicate effectively. Whether you are looking to increase sales, achieve service excellence or manage projects more effectively, we can offer a range of innovative and exciting programmes that will help transform your organisation’s performance, meet challenging deadlines and get your message across.
- Business Skills
- Advanced Negotiation Skills
- Business writing
- Communicating and influencing
- Dealing with difficult customers
- Decision-making and problem-solving
- Diversity
- Facilitating high-impact meetings
- Facilitation skills
- Handling conflict with confidence
- High-impact feedback
- High-impact presentations
- High-performance delegation
- Interviewing techniques
- Introduction to negotiation skills
- Learning to learn
- Motivating self and others
- People-centred telesales
- Personal development programme
- Personal effectiveness
- Personal efficiency and time management
- Positive influencing strategies
- Presenting with confidence
- Quality and continuous improvement
- Service excellence
- Stress management and optimal performance
- Telephone account management
Business Skills Lead Trainer
Mike Fisher (MCIPD)
Mike is a human resources professional who, over the last 15 years, has worked across a wide range of blue chip clients, in the fields of training, work psychology, psychometrics, executive coaching, business management, employment law and organisational development. Mike has designed and delivered training for organisations across many different industry sectors taking non-performing teams and helping them become organisational examples of excellence.
Business Skills Trainer
Jana Veryard
Jana has over 15 years experience in training within both Corporate and Public Sectors, covering Training Needs Analysis, Design, Delivery and Evaluation. She specialises in Customer Service and Management Development. Her background in Sales and Service enables her to deliver workshops with knowledge, intelligence and understanding of the business environment.. Jana believes a good trainer ‘entertrains’ their delegates, enabling a relaxed environment through a fun and facilitative approach. She is an interactive trainer with a passion for guiding others to reach their full potential. A qualified assessor and adult trainer as well as a First Aid Instructor she offers a broad and diverse range of experience.