High-impact feedback

This programme will enable learners to develop capability in both giving and receiving high impact feedback.

Level 

Programme is appropriate for learners at entry, intermediate and advanced levels.

Objectives

  • To understand the importance of feedback
  • To Identify the ingredients of high impact feedback
  • To create the climate for high impact feedback
  • To identify typical feedback mistakes
  • To understand how to receive feedback assertively
  • To develop confidence through demonstrations and simulations

Process 

Your Experiences – Share experiences of receiving challenging feedback – What was the feedback? What did it feel like? What impact did it have? 

Understanding Feedback – Mean by feedback. Importance in a business context. Use of feedback. Purpose of feedback. Misuse of feedback.

Feedback as Challenging – What makes feedback challenging? Different challenges for different people.

Delivering Feedback – How to deliver high impact feedback. BOOST – balanced, objective, observed, specific and timely. Key steps in delivering feedback. Tone – assertiveness. Evidence – examples.

Challenge & Support – Mean by challenge and support. Importance of both. Finding the right balance. Delivering uncomfortable feedback.

Communication – Defining communication. Maximising personal impact – 3Vs model (verbal, vocal, visual). Advocacy vs. enquiry.

Creating the Climate – Impact of emotional tone on feedback. Finding the appropriate tone. Emotional intelligence in feedback.

Collaborative Style – Collaborative approach to feedback. Feedback as a two-way dialogue. Use of questions to help people stop and think. Importance of listening and rapport.

Relationship Building – Importance of the relationship. Developing appropriate relationships. Transactional Analysis (TA) – parent, adult child ego states. Delivering feedback from the adult ego-state.

Receiving Feedback – How to receive feedback assertively. LCAR – listen, clarify, acknowledge and respond. Credibility and feedback.

Styles & Preferences – Impact of different styles / preferences in giving and receiving feedback. Self-assessment – psychometric. Implications for feedback.

Practical Application – Live demonstrations model behaviours / techniques. Practice learning through a variety of simulations.

Options 

Programme is suited for a 1 day workshop for approx. 8 to 10 learners, with 1 or 2 facilitators, with the possibility of using professional role players.