High-impact coaching

This programme provides a challenging, yet supportive experience that develops the attitudes and capability to delivery high impact coaching with confidence.

Level 

This programme is appropriate for learners at entry, intermediate and advanced levels.

Objectives

  • To appreciate the nature and value of coaching
  • To clarify the role and responsibilities of the coach
  • To understand the learning cycle and various styles of learning
  • To identify the steps in the GROW coaching process
  • To develop techniques for communicating with and influencing others
  • To build a range of skills for high impact coaching
  • To develop a strategy for coaching the team
  • To build confidence through demonstrations & practical application

Process 

Experiential Exercise – Interactive experience to demonstrate our tendency to tell / instruct rather than ask / coach – value of a question-centred coaching style that helps people to stop and think for themselves – empowerment.

What is Coaching? – Core principles of high impact coaching. Role of the coach. Importance of attitude. Styles of coaching – willing / able.

Learning – Learning cycle – how we learn. Learning styles – activist, reflector, theorist, pragmatist. Self-assessment. Impact on others. Flexing and matching.

Coaching Process – GROW model – goals, reality, options, will. Emphasis on a question-centric approach throughout the process.

Communication – Techniques to enhance ability to influence others. 3Vs – verbal, vocal and visual channels of communication. Congruent communication.

Questioning – Formulating high impact questions. Identify questions for each stage of the GROW process.  Question Funnel.

Feedback – Develop confidence in giving / receiving constructive feedback. Delivering feedback that has an emotional impact. Inspiring people through feedback. Positively framing challenging feedback.  BOOST. LCAR.

Coaching Skills – Develop a range of skills – observation, suspending judgement, listening, summarising, silence, empathy, rapport and goal setting.

Coaching the Team – Strategy for coaching the team with diverse needs – new comers, steady-eddies, high flyers, low performers. Coaching cultures.

Practical Application – Demonstrations to model high impact coaching. Build confidence through practice simulations based on a variety of practical scenarios.

Options 

This programme can be adapted as a 1 or 2 day workshop for approx. 8 to 10 learners, with 1 or 2 facilitators, with the possibility of using professional role players.