Rent Income Management

About this course:

Rent income management is arguably the most important function carried out by a Social Landlord. If the rent is not collected there will be an impact on all the other services the organisation provides. This course looks at ways of preventing arrears occurring in the first place and the steps which can be taken to collect arrears if prevention fails.

Learning outcome:

By the end of the course delegates will be able to:

• Describe the importance of rent income management from the point of view of both landlord and tenant
• List the reasons why tenants get into arrears
• Describe the steps which can be taken to prevent rent arrears occurring
• Explain the legal options available to the landlord to recover rent arrears debts

Suitable for:

• New Housing Officers
• Customer Service Officers
• Experienced Housing Officers (as a refresher)

Content:

• Why Is Rent Income Management Important?
• Why do Rent Arrears Occur?
• Financial Exclusion
• ‘Customer Profiling’
• Tenants’ views
• Rent Arrears Prevention
• Repayment Agreements
• Legal Options to Deal with Rent Arrears
• How to complete an NSP
• Money Judgements
• What happens if the tenant does not fulfil the requirements of the court order?
• Warrant of execution
• Attachment of earnings
• Third party debt order
• Charging order
• Oral Examination
• Summary of key legislation
• Rent Arrears Pre-Action Protocol

For more information about our training services please call us on 0800 072 9844 or email us.