Parking Letter Construction & Reviewing Evidence

Full details of our Parking Letter Construction & Reviewing Evidence training course.

About this course

The enforcement process includes a statutory process for disputing the issue of a Penalty Charge Notice (PCN) but the Transport Management Act (TMA) also requires Councils to consider informal challenges received before the issue of the Notice to Owner (NTO). The Operational Guidance places an emphasis on the Council’s duty to act fairly and reasonably to aid the transparency of the parking operation. Those dealing with the responses to challenges need to understand the importance of the responses in the process and the influence they have on public perception. This course is designed to provide delegates with an understanding of the role of correspondence within the enforcement process and the evidence and areas they should consider when responding to challenges.

Learning outcome

At the end of this course delegates will understand the role of enquiries in the PCN enforcement process. They will be aware of the types of enquiries which might be received, the basic evidence requirements to support a valid PCN and items to consider when deciding if a PCN should be upheld. They will also discuss and consider the purpose of any responses which are issued.

Suitable for:

  • Notice Processing staff
  • Customer Service staff

N.B. Delegates must have either completed the Parking Legislation and PCN Progression course or have an understanding of the contravention codes.

Types of Correspondence

  • Telephone
  • Payment
  • Informal challenges
  • Formal Representations
  • Enquiries outside the scope of the enforcement process

Issues to Consider

  • Evidence
  • PCN issue circumstances
  • Points raised
  • Mitigating circumstances
  • Issues outside the scope of the enforcement process

Evidence Requirements

  • Standard – pocket book notes, photographs, notes
  • Contravention specific – P&D / permit details, machine records

Response Content

  • Potential areas covered by local policy
  • Standard letters / bespoke content
  • Layout
  • Key content

To find out more about this course please call us on 0800 072 5900 or email us.