Positive Communication
Communication is a skill that we all use every day, but seldom take the time to analyse.
- Positive Communication
Yet how we communicate with the vulnerable adults whom we support is essential in achieving positive outcomes. This is particularly so when working with people with learning disabilities, and individuals with other support needs where there may be a cognitive or communication impairment.
This one day course is intended to enable learners to explore how their communication has an impact on the way that others respond to them; the different ways in which individuals may communicate and receive messages; and how they can address the values and principles underpinning positive communication with those whom they support.
Learning Outcomes
By the end of this course learners should be able to understand:
- The different ways in which people communicate
- How to start to read non verbal cues
- How to think about their use of verbal communication in a way that respects and responds to the needs of their service users
- Using touch to communicate (where appropriate): what is good and not so good, and where the boundaries lie
- How positive (or negative) communication can impact on the individuals with whom they work
- The barriers to effective communication and how these can be overcome
- How to start thinking about how they record (including how they can make written communication accessible
Training methods
This is a participative course and methods will include:
- Group work
- Word shower/discussion
- Role play (where appropriate)
- Communication games
- Feedback
- PowerPoint presentations
- Handouts