Introduction to supervision
This programme provides a thorough introduction to the role of supervisor, enabling optimal performance in self and others.
Level
This programme is aimed at learners at entry and intermediate levels.
Objectives
- To understand the roles and responsibilities of the supervisor
- To develop an appropriate mind-set for succeeding as supervisor
- To build self-awareness and my impact on others
- To develop capability in performance management
- To develop confidence through practical exercises and simulations
Process
Your Experiences – Learners to identify a manager they respect / admire and identify what it is about them that appeals / what it is that these managers to. Feedback and discussion.
Supervisory Role – Clarify roles / responsibilities. Respected vs. popular. Managing vs. doing the work.
Key Focus Areas – Adair leadership model – task, individual and team. Tendency towards a preference. Need for a balanced approach.
Making an Impact – PIE – performance, image and exposure. Confident communication. 3Vs – verbal, vocal and visual. Congruent vs. incongruent communication. Seek first to understand, then to be understood.
Self-management – Awareness of self. Leading by example. Being a self-starter. Identifying personal motivators – intrinsic and extrinsic. Self-limiting attitudes / behaviours.
Awareness of Personal Style – Styles & preferences. Psychometric (RPQ) self-assessment – introvert vs. extrovert, confidence vs. caution, structured vs. unstructured, tough-minded vs. benevolent and conforming vs. non-conforming. Influencing different styles. Flexing and matching.
Goal Setting & Priorities – Setting SMART objectives – task, individual, team. Collaborative approach.
Performance Management – Setting goals – SMART objectives. Monitoring and evaluation. Role of the coach. Coaching skills – listening, questioning, summarising, silence, empathy, goal setting, rapport and feedback.
Motivating Others – Assumptions about people – Theory X Theory Y. Seed analogy – creating the conditions for motivation. Hygiene vs. motivating factors.
Delegation – Mean by delegation. What to / not to delegate. Delegation process. Identifying key activities to delegate in practice. Inhibitors to delegation. Control, responsibility and accountability.
Meeting Facilitation – Facilitating meetings. Key roles in a meeting. Productive vs. unproductive meetings. Getting people involved. Keeping it fresh and interesting.
Experiential Exercise – Practical application of learning through a range of interactive exercises and simulations.
Options
1 or 2 day programme for approx. 8 to 10 learners, with 1 or 2 facilitators, with the possibility of using professional role players.