Employment and Support Allowance
Suitable for all staff who process HB/CTB claims and those working in a customer service or call centre role where they need to advise HB/CTB customers
Duration: One day
The aim of this course is to give staff an overview of Employment and Support Allowance (ESA) which is a new benefit that was rolled out nationwide on 27th October 2008.
Learning outcome
The delegates on this course will have a sound understanding of the regulations and their practical application. Thorough course notes and a desk aid are supplied for future reference.
Content:
- Putting Employment and Support Allowance into context
- What is Employment and Support Allowance?
- What are the basic eligibility conditions?
- Making a claim for ESA
- How is the ESA claim processed?
- How much ESA will the customer get?
- The impact of ESA on HB and CTB